Shipping and Exchange

A digital service

YDOINTI is a game played online, in a web browser today and in apps for iPhone and Android later. We do not sell or ship physical goods. Physical shipping, shipping or delivery charges, and exchanges of physical products do not apply.

How you get access

• Playing: free and immediate. Open YDOINTI in your browser. The iPhone and Android apps are not in the App Store or Google Play yet. For now the iPhone app will not be offered in the European Union.
• Memberships: YDOINTI is free to play. Nothing can be bought yet: no membership or other purchase is on sale, and Squares and Stars cannot be bought at all. When memberships go on sale, they will be sold in the YDOINTI apps for iPhone and Android, through the App Store and Google Play. This website has no checkout and takes no payments. Once on sale, a membership is delivered by being switched on for your YDOINTI account as soon as Apple or Google confirms the payment, which is usually quick but depends on the store. It then works wherever you sign in to that account: in either app and in the browser.

Exchanges

A membership cannot be exchanged for another product, transferred to another account, or exchanged for money. If you bought the wrong thing, see Cancellation and Refund.

If a purchase has not activated

1. Make sure you are signed in to the same YDOINTI account you bought it with.
2. In the app, open Settings and choose “Restore purchases”, which asks the store to confirm your purchases again.
3. A payment that the store still shows as pending activates once the store confirms it.
4. If it is still missing, write to us from the Contact Us page with the email address of your YDOINTI account and the order number from your Apple or Google receipt. Never send card details, passwords or codes.